Exercices A2 : téléphoner en anglais (corrigé)

Ces exercices vous permettent de mettre en pratique les formules essentielles pour téléphoner en anglais, abordées dans le cours. Entraînez-vous à vous présenter, demander quelqu’un et laisser un message, à l’oral comme à l’écrit.

→ Voir le cours : Téléphoner en anglais : cours complet

Exercice 1 — Choisir la bonne formule au téléphone

Choisissez la réponse la plus appropriée parmi les quatre options proposées pour chaque situation téléphonique.

1. You call a company and someone picks up. How do you introduce yourself?
2. You want to speak to Mr. Smith. What do you say?
3. The person you called is not available. You want to leave a message. What do you say?
4. The caller asks you to hold. What is the correct response to accept?

Correction

1. Hello, this is Marie Dupont calling from ABC Company.
2. Could I speak to Mr. Smith, please?
3. Could I leave a message, please?
4. Sure, I'll hold.

Exercice 2 — Associer la situation à la bonne phrase

Associez chaque situation téléphonique (colonne A) à la formule anglaise qui lui correspond (colonne B).

1. You want to ask for someone's name because you didn't hear it clearly.
2. You want to end the call politely.
3. You want to tell the caller that the person they want is not available right now.
4. You want to say why you are calling.

Correction

1. Could you repeat your name, please? I didn't quite catch it.
2. Thank you for calling. Have a good day. Goodbye!
3. I'm afraid he is not available at the moment. Can I take a message?
4. I'm calling to ask about my appointment next Monday.

Exercice 3 — Compléter un dialogue téléphonique

Complétez chaque réplique du dialogue téléphonique en utilisant le mot ou groupe de mots manquant. Écrivez la phrase entière.

1. Receptionist: Good morning, ABC Company. How ___ I help you?
2. Caller: Hello, this ___ Laura Martin calling. Could I speak to Mr. Johnson, please?
3. Receptionist: I'm afraid Mr. Johnson is in a meeting. Would you like to ___ a message?
4. Caller: Yes, please. Could you ask him to ___ me back this afternoon?

Correction

1. Good morning, ABC Company. How can I help you?
2. Hello, this is Laura Martin calling. Could I speak to Mr. Johnson, please?
3. I'm afraid Mr. Johnson is in a meeting. Would you like to leave a message?
4. Yes, please. Could you ask him to call me back this afternoon?