Exercises A2 : Making phone calls in English (answers)

These exercises are based on the phone call phrases and expressions covered in the course. Practice starting, managing, and ending a call politely in real-life English situations.

→ See the course : Making phone calls in English : complete course

Exercise 1 : What do you say?

Read each phone call situation and choose the most appropriate phrase.

1. • Hello, who are you?
   • Hello, this is Sarah speaking. How can I help you?
   • Yes, what do you want?
   • I am here. Talk.
2. • Give me Mr. Brown now.
   • Is Mr. Brown there, please?
   • Where is Mr. Brown?
   • I want to talk to someone.
3. • It doesn't matter. Goodbye.
   • Call me back immediately.
   • Could I leave a message, please?
   • I will call the police.
4. • Stop talking. I'm busy.
   • Thank you for calling. Goodbye!
   • I don't have time. Bye.
   • That's enough. See you.

Correction

1. Hello, this is Sarah speaking. How can I help you?
2. Is Mr. Brown there, please?
3. Could I leave a message, please?
4. Thank you for calling. Goodbye!

Exercise 2 : Complete the phone conversation

Fill in the missing lines to complete this phone call dialogue. Use the phrases learned in the course.

1. Agent: Good morning, City Hotel. How can I help you? / Caller: ___
2. Caller: Could I speak to Ms. Lopez, please? / Agent: I'm sorry, she's not available right now. / Caller: ___
3. Agent: Could you spell your name for me, please? / Caller: ___
4. Agent: Is there anything else I can help you with? / Caller: ___

Correction

1. Good morning. I'd like to speak to the reservations department, please.
2. Could I leave a message for her, please?
3. Yes, of course. It's J-A-M-E-S, James.
4. No, that's everything. Thank you very much. Goodbye!

Exercise 3 : Say it more politely

Rewrite each sentence to make it more polite and appropriate for a phone call, as practised in the course.

1. Give me your phone number.
2. Wait. I'm not ready.
3. I don't understand you. Say it again.
4. Who are you?

Correction

1. Could you give me your phone number, please?
2. Could you hold on for a moment, please?
3. I'm sorry, could you repeat that more slowly, please?
4. Could I ask who's calling, please?