Exercises A2 : Making phone calls in English (answers)

These exercises are based on the phone call phrases and expressions covered in the course. Practice starting, managing, and ending a call politely in real-life English situations.

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Exercice 1 — What do you say?

Read each phone call situation and choose the most appropriate phrase.

Correction

1. Hello, this is Sarah speaking. How can I help you?
2. Is Mr. Brown there, please?
3. Could I leave a message, please?
4. Thank you for calling. Goodbye!

Exercice 2 — Complete the phone conversation

Fill in the missing lines to complete this phone call dialogue. Use the phrases learned in the course.

1. Agent: Good morning, City Hotel. How can I help you? / Caller: ___
2. Caller: Could I speak to Ms. Lopez, please? / Agent: I'm sorry, she's not available right now. / Caller: ___
3. Agent: Could you spell your name for me, please? / Caller: ___
4. Agent: Is there anything else I can help you with? / Caller: ___

Correction

1. Good morning. I'd like to speak to the reservations department, please.
2. Could I leave a message for her, please?
3. Yes, of course. It's J-A-M-E-S, James.
4. No, that's everything. Thank you very much. Goodbye!

Exercice 3 — Say it more politely

Rewrite each sentence to make it more polite and appropriate for a phone call, as practised in the course.

1. Give me your phone number.
2. Wait. I'm not ready.
3. I don't understand you. Say it again.
4. Who are you?

Correction

1. Could you give me your phone number, please?
2. Could you hold on for a moment, please?
3. I'm sorry, could you repeat that more slowly, please?
4. Could I ask who's calling, please?